Skip to main content

Contact Support

If you encounter any issue while using the platform, you can raise a support request directly from the application.

Open Contact Support​

  1. Go to the left-side navigation bar.
  2. Scroll to the bottom.
  3. Click on Contact Support.
contact-support-in-sidenav

You will now see the Support Request Form.

Support Request Form Fields​

Below are the details required to raise a support request:

1️⃣ Subject​

Enter a short and clear title describing your issue.

Example:

  • Unable to apply leave
  • Payroll report not generating
  • Attendance mismatch issue

2️⃣ Phone​

  • Select your Phone Country Code
  • Enter your phone number

This helps the support team reach you if clarification is needed.

3️⃣ Priority​

Select the appropriate priority level from the dropdown:

  • Low – Minor issue, not urgent
  • High – Important issue affecting work
  • Immediate – Needs urgent attention
  • Critical – System-level issue or blocking major functionality
priority-options
TIP

Choose the priority level wisely. Selecting Critical for minor issues may delay response for genuinely urgent cases.

4️⃣ Issue​

In the Issue field:

  • Type a detailed explanation of the problem.
  • Mention steps to reproduce the issue (if applicable).
  • Include expected vs actual behavior.

The more details you provide, the faster the support team can assist you.

5️⃣ Attachment​

You can attach supporting files such as:

  • Screenshots
  • Short screen recordings
  • Supporting documents

Attachment Rules​

  • Maximum 4 attachments
  • Avoid uploading large video files
  • Keep video recordings short and focused on the issue
NOTE
  • Large video files may delay submission.
  • Short, clear recordings help resolve issues faster.
  • Always remove any sensitive information before uploading attachments.

Final Step​

After filling in all required details:

  1. Review the information.
  2. Click on the Submit button.

Your support request will be successfully created.

You will be contacted by the support team based on the selected priority.

TIP

Best Practices When Raising a Support Ticket

  • Mention the exact module where the issue occurred.
  • Include timestamps if related to attendance or payroll.
  • Attach a screenshot whenever possible.
  • Provide steps to reproduce the issue.